Frequently Asked Questions
About Shipping & Delivery
Q: How much is shipping cost?
A: Gluzo has always offered free shipping.
Q: When will my order arrive?
A: We strive to deliver orders promptly. Any stated timelines (including “24 hours”) are estimates, not guarantees, and may vary due to:
operational limitations and regulatory restrictions.
courier constraints,
address issues,
weather and force majeure,
About Members
Q: Do I have to register as a member to make purchases?
A: No, you don't need it. We support two modes: member login and guest login.
Q: What are the benefits of becoming a member?
A: For newly registered members, we will provide exclusive discounts with our members, and we will update products with exclusive prices for members from time to time.
Q: How to register as a member？
A: If you register as a member, please just proceed as follow:
- Click on the account login in the upper right corner
- Click create account
- Fill in the corresponding information to register.
- Complete registration
Q: Want to receive less promotional email from us or change your account?
A: No problem! You can update your subscriptions through My Account or contact our via e-mail anytime.
